Category Archives: Customer Experience
My Refrigerator is Confusing
Last year my wife and I bought a new fridge. It’s big, it’s black and it holds a lot of food — it was everything we needed. It’s a single-door bottom-freezer unit and we’re very happy with it, especially when we remember what it replaced, but there’s something that’s been driving me crazy about it [...]
GoDaddy Loves Minotaurs
I recently had to renew the domain name for this site. Like many, I just go through GoDaddy because, well… I don’t know why. I never gave it any thought before, but I doubt I’ll ever do it again. The following day I just mentioned the renewal to my friend Mark at the office — [...]
Birthing Center Marketing
My wife and I are anxiously expecting our first child in October. We’ve been doing the standard OB/GYN appointments, and we’ve been satisfied with the care we’ve been receiving… until now. Not an hour ago we got back home from an orientation session with the Breath of Life Women’s Health Center — now we’re both [...]
Being Considerate
I recently held a couple of client training sessions for a website I built using ExpressionEngine. I put a lot of thought and energy into anticipating their needs while building the site, and I spent just as much again when preparing their training materials. The training sessions went really well – there were a couple [...]
Questions Are Half the Battle
When I was in the 10th grade, I had a science teacher by the name of Robert Evans. He was quirky and eccentric, as mandated by the state of Florida for all high school science teachers, but what really stuck with me was his love for the open-book test. It’s not that his lessons were [...]